AutoAmenity Money-Back Satisfaction Guarantee
At AutoAmenity, Customer Satisfaction is paramount. We strive to make your purchasing experience as
pleasant as possible. We work to win your referrals and repeat business by
supplying quality products in a timely manner and at competitive prices.
If you are not satisfied with your order for any reason, request a return authorization for the item(s) within 14 days of delivery and we will refund your purchase price, minus a 25% restocking fee. If return is requested later than 14 days after delivery, or return items to the wrong warehouse, we will charge a 30% restocking fee. Shipping or Shipping Upgrade fees will not be refunded. No returns will be accepted after 60 days.
This guarantee is void if the product has been installed, used, or
If we make a mistake and send you the wrong item(s), we will replace at our expense.
AutoAmenity.com Return Policy:
All Returns Must Have Return Merchandise Authorization RMA Numbers.
Items Returned With No RMA Numbers Will Not Be Eligible for Refund or Credit.
Call or email our customer service representative about your problem with the item(s) you have received.
If you email or leave a message, please include your first and last name and Order Number.
We Reply with your RMA Number and return address/information within about one business day.
We must obtain RMA numbers from the specific supplier that shipped your item to us, and some of them may take a day or more to do this.
Most of our suppliers either refuse delivery or throw away items returned without RMA numbers.
All returned items will be examined upon receipt. When the warehouse has received and logged the return item, we will Mail your Refund, subject to the restocking fees described above.
Packing and shipping returned items:
If you do not get them back to us in NEW, SALEABLE Condition (see below), We cannot give you credit!!
Pack return items carefully, exactly the way they were when you received them. Use the packing they came with.
Be sure to replace the foam
or cardboard sheets between wheel covers so they do not rub each other. If
there is a single plastic bag, be sure the
hubcap whose face is against the cardboard box has a plastic bag around it so
the cardboard does not scuff the finish. If there is no plastic bag, the hubcaps
are face to face with foam sheeting between, and the clip sides are together in
the middle of the box.
If the shipping box was damaged, place the whole box into a larger box to ship back to us. We have found that boxes that start out beat-up looking get much worse abuse.
Return via UPS or FedEx, Keep your Tracking Number and email it to us; We do not recommend Mail or Parcel Post.
You are responsible to get your item back to us, loss or damage claims for Parcel Post are very difficult for you to recover.
In order to receive credit or refund, returned items must meet the following conditions:
If not met, your refund will be reduced in proportion to the damage.
Customer Ordered Wrong or Changed Mind:
**Orders cancelled before shipping will be refunded in full minus a 10% bookkeeping fee.**
If the product has been damaged in shipping:
If you receive a package that was damaged during shipment, Do Not
Return the product.
Call or email us immediately with details. UPS and Fedex Damage Claims must be filed within 14 days or we cannot send you a replacement. We need to know the specific damage to items, and also the type and extent of damage to the shipping carton, for the claim we will file with UPS or FedEx. We will ship you replacement(s) for any item(s) damaged, at no charge.
Keep the damaged product and all packaging and container materials for at least two weeks. Do not install the item before FedEx or UPS gets a chance to inspect them. Usually they do not, but we have to give them their option.
If you request an exchange, we will ship your replacement after we receive and process your returned product. If you do not want to wait for your return to reach us, we will bill your credit card and ship the replacement, then credit you for the returned item when it arrives, minus a 25% restocking fee on the returned item.
Credits for Returns:
Refunds will be made by check, minus restocking or bookkeeping fees. You will be credited when AutoAmenity has received and processed the returned item(s) in resalable condition as described above. We cannot issue credit for returns that are not received in accordance with our Return Policy.
Refused or undeliverable:
Merchandise that is refused delivery, or if the address you give us is undeliverable and it comes back tous, will incur a 25% restocking fee in addition to the return shipping costs that are charged to us by the carrier.
Why Restocking and bookkeeping fees?
These fees cover our shipping and handling to you, included in our Free Shipping policy (but which average about $15.00 per item shipped) as well as our costs in receiving, inspecting, repacking and re-boxing returned items into inventory. Bookkeeping fees are a subset of restocking fees, but cover our credit card transaction fees in and out.