Link to Shopping CartShop Cart
> Returns

AutoAmenity Money-Back Satisfaction Guarantee

At AutoAmenity, Customer satisfaction is paramount. We strive to make your purchasing experience as pleasant as possible. We work to win your referrals and repeat business by supplying quality products in a timely manner and at competitive prices.
If you are not satisfied with your order for any reason, request a return authorization for the item(s) within 14 days of delivery and we will refund your purchase price, minus a 25% restocking fee.  If return is requested later than 14 days after delivery, or if items are returned without authorization, we will charge a 30% restocking fee. Shipping fees will not be refunded. No returns will be accepted after 90 days.
This guarantee is void if the product has been installed, used, or damaged.

If we make a mistake and send you the wrong item(s), we will replace at our expense.


AutoAmenity.com Return Policy:
Do not return items without our prior authorization.

Items must be returned to the location they were shipped from, which address we will give you at the time we authorize the return.

Call or email first, and speak with our customer service representative about your problem with the item(s) you have received. If you email or leave a message, please include your first and last name, this is how our system identifies your order.

Returns must be shipped back to the supply warehouse they were sent from, we will give you this address. If you ship items directly to AutoAmenity headquarters in Washington State, you will then be liable for shipping to the warehouse of origin. All returned items will be examined upon receipt. Once the appropriate warehouse has received and logged the return item, we will credit you, subject to the restocking fees described above, by check or by refund to your credit card.

Packing and shipping returned items:
Pack return items carefully, using the packaging they came with. Be sure to replace the foam sheet between each wheel cover so they do not rub each other, and be sure the hubcap whose face is against the cardboard box has a plastic bag around it so the cardboard does not scuff the finish.
If the shipping box was damaged, place the whole box into a larger box to ship back to us. We have found that boxes that start out beat-up looking get much worse abuse.
Return via UPS or FedEx, do not use Parcel Post. You are responsible to get your item back to us, loss or damage claims for Parcel Post are very difficult and slow for you to recover.

In order to receive a refund, all returned items must meet the following conditions:
If not met, your refund will be reduced in proportion to the damage.

  • Are in the original packaging, new, clean, saleable condition
  • Have not been installed, damaged, modified, scratched, or used in any way
  • Include any original manufacturer's information (manuals, warranty, etc.)
  • No parts are missing


    • Customer Error:
  • We cannot be responsible for your mistakes, if you order the wrong size, if you change your mind, or if your spouse "doesn't like it."
  • Know your vehicle model, year, body style, wheel size, wheel type--styled or standard, or other specifics necessary to order the correct items for it.

  • Vehicles and their parts do vary. We cannot be responsible for variations of your vehicle from the usual for that vehicle make-model-year, nor if you think your wheels look "standard" but turn out to be "slightly off standard" so that your wheel covers, door handle covers, etc., may not fit.

    Please read our item descriptions carefully, look at the 'before' pictures we provide to help identify the correct product application. Check wheel sizes by reading off the tire.
    Orders cancelled before shipping will be refunded in full minus a 10% bookkeeping fee.

    If the product has been damaged in shipping:

    If you receive a package that was damaged during shipment, Do Not Return the product.
    Call or email us immediately with details.  We need to know the specific damage to items, and also the type and extent of damage to the shipping carton, for the claim we will file with UPS or FedEx. We will ship you replacement(s) for any item(s) damaged, at no charge.
    Keep the damaged product and all packaging and container materials for at least two weeks    .  Do not install the item before FedEx or UPS gets a chance to inspect them.  Usually they do not, but we have to give them their option.

    Exchanges:
    If you request an exchange, we will ship your replacement after we receive and process your returned product.  If you do not want to wait for your return to reach us, we will bill your credit card and ship the replacement, then credit you for the returned item when it arrives, minus a 25% restocking fee on the returned item.

    Credits for Returns:
    Refunds will be made by check, minus  restocking or bookkeeping fees. You  will be credited when AutoAmenity has received and processed the returned item(s) in resalable condition as described above. We cannot issue credit for returns that are not received in accordance with our Return Policy.

    Refused or undeliverable:
    Merchandise that is refused delivery, or if the address you give us is undeliverable, will incur a 30% restocking fee.

    Why Restocking and bookkeeping fees?
    These fees cover our costs in receiving, inspecting, repacking and re-boxing returned items into inventory, as well as our initial shipping and handling fees covered under our Free shipping policy, but which average about $12.00 per item shipped. Bookkeeping fees are a subset of restocking fees, but cover our credit card transaction fees in and out. 

    •